In the world of building services, Forsspac recognises the critical role that effective communication plays, especially when operating across diverse cultures and time zones.
This realization led Forsspac staff to undergo communication training with the AHEX Group, a UK-based training provider with extensive experience in cross-cultural communication.
AHEX's collaboration with the Maltese government and inclusion of Filipino nationals in their training team aligned perfectly with Forsspac’s global operational needs.
What Is The Importance of Communication Training in the Building Services Industry?
Communication is the backbone of successful projects in the building services industry, particularly in companies such as Forsspac where cross-cultural interactions are common.
We believe it is important that staff understand the principles of how communication works. Therefore, they can adapt their communication approaches based on what is required for the project, client and individual.
In addition, it is vital that when staff present information it is clear and concise. This is key to keeping clients engaged, feeling valued and ensuring messages are understood.
This training helps Forsspac’s teams to better understand and act on client communications. As enhanced communication skills mean staff can more accurately translate client needs into actionable steps which in turn builds client confidence in our team.
How Does Good Communication Benefit Project Outcomes And Timelines?
Effective communication has tangible benefits on project execution. Forsspac know that clear and accurate communication reduces errors and misunderstandings, minimising rework and therefore improve efficiency.
The capability to work through projects more efficiently and swiftly, not only shorten timelines but also elevates client satisfaction.
What Role Does Communication Play in Health, Safety, and Compliance?
As a business we look more and more at how to manage risk and how failure to effectively communicate can have serious consequences.
Active listening, a core component of the communication training, is a skill that is vital when it comes to ensuring health, safety, and compliance. Miscommunication can lead to overlooked risks, potentially causing serious issues.
Forsspac’s adherence to ISO9001:2015 standards is a testament to their commitment to robust communication practices, which are essential for effective risk management and compliance.
The AHEX Group Training Process for Forsspac
Forsspac's journey with AHEX involved a comprehensive training process combining online webinars, one-on-one sessions, and written assignments. This blended learning approach ensures a thorough understanding of communication principles with clear and concise outcomes.
Importantly, the training is recognized by the International Learning Management which is a UK registered charity supporting continuous professional development.
Outcomes of AHEX Communication Training For Forsspac
Forsspac's staff gained confidence through the tough training course, and their achievements were publicly recognised with certificates and cash awards. This recognition contributes towards the sense of “family values” on which Forsspac is founded.
If you would like to speak to our team regarding any building services needs, please get in touch
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